Service Request Ticket - # 25144

Service Request Ticket - # 25144

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Service Request Information

CONTACT	Name	Marvin, Roxanna	Date	Mar 31, 2008 11:31 AM
	Department	The Research Institute	Phone	88838
	Location		Email	marvinr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060418 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX620 SFF, Pentium D, 3.40GHz,2x2M,800MHz FSB
	Serial No.	HN4D5C1	Location	PDR
	CPU	Pentium D, 3.40GHz,800MHz
	OS	Unknown	Software	MS Office Pro 2003 from TRI site license Adobe Web Premium CS4 WIN license #AD1CSWPA.0L from P0071719.
	Wired NIC	00:19:B9:04:D9:FB

TECHS	Submitted by	Joan Guralnick	Contact	guralnij@wou.edu	88646
	Primary Technician		Contact	wehnera@wou.edu	88624

Tracking

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Apr 17, 2008 09:58 AM	She is good to go.	Add Attachment
Chris Curtis	Apr 15, 2008 10:54 AM	She called back. She can't add the printer to her computer now after we have worked on it. The printer #20050921.	Add Attachment
Christian Mendez	Apr 14, 2008 10:07 AM	She called back saying they need this resolved today.	Add Attachment
Brian Berkley	Apr 13, 2008 01:30 PM	Task reassigned to Adam Wehner.	Add Attachment
Brandon Farley	Apr 10, 2008 01:38 PM	Called to check in as the problem hasn't been solved yet. People in the hall are starting to get mad so be careful :P.	Add Attachment
Christian Mendez	Apr 07, 2008 04:12 PM	She will be there all day tomorrow and Wednesday from 8am - 5pm Call first she said.	Add Attachment
Joan Guralnick	Apr 02, 2008 01:13 PM	Debbie Kenyon called back. She is located in TH219 Call 88293 so you can make sure she is there she will be around all day. Tom Udell is also someone you can contact th217 x88785 He also wll be around all day.	Add Attachment
Skyler Gregory	Apr 02, 2008 10:27 AM	It sounds like the printer might need to be reset because it may have the wrong IP. Who knows though...	Add Attachment
UCS Tech	Apr 02, 2008 10:26 AM	Status changed to: Waiting for Contact	Add Attachment
Skyler Gregory	Apr 02, 2008 10:26 AM	Called no answer. Left a vm for times.	Add Attachment
Skyler Gregory	Apr 02, 2008 10:23 AM	Task reassigned to Skyler Gregory.	Add Attachment
Adam Shinn	Apr 01, 2008 11:34 AM	went by and she was out for the day	Add Attachment
Adam Shinn	Apr 01, 2008 11:05 AM	Task reassigned to Adam Shinn.	Add Attachment
Joan Guralnick	Mar 31, 2008 11:36 AM	"Everybody" on the west end of the second floor are having the same issue. The 2 printers are HPofficejetprok550series and tr-train. trergo does work. The error says, "This document failed to print."	Add Attachment