Service Request Ticket

Service Request Information

CONTACT	Name	Perkins, Portia	Date	Apr 01, 2008 09:43 AM
	Department	Computer Science Division	Phone	88480
	Location		Email	perkinp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20060078 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	HP LaserJet 4350DTN Printer #Q5409A#ABA
	Serial No.	SCNGXD73383	Location	PDR
	Model	PQ5409A	Hostname	itc311.wou.edu
	Notes	Was HL-Ref2	Ink/Toner Refill	HP 42A or HP 42X
	Wired NIC	00:14:38:D2:C8:AF

TECHS	Submitted by	Shannon McCormick	Contact	smccormick06@wou.edu	88925
	Primary Technician		Contact	ashinn06@wou.edu	88925

Entered by	Date	Memo
Adam Shinn			Email Public
Entered by	Date	Memo
Adam Shinn	Apr 01, 2008 10:56 AM	Task reassigned to Adam Shinn.	Add Attachment
Adam Shinn	Apr 01, 2008 10:56 AM	Adam W. fixed it.	Add Attachment
Audrey Sundkvist	Apr 01, 2008 10:44 AM	Their queues are clear on radar.	Add Attachment
Shannon McCormick	Apr 01, 2008 10:30 AM	She would now like the print que cleared and is hoping the techs can do it as she doesn't thave the rights to do that.	Add Attachment
Shannon McCormick	Apr 01, 2008 10:19 AM	She called in to check on the status.	Add Attachment
Shannon McCormick	Apr 01, 2008 09:45 AM	Atach has already checked it out, not sure what's wrong. A class is in session but they can still come and check it out.	Add Attachment