Service Request Ticket - # 25190

Service Request Information

CONTACT Name Lacey, Jenny   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 02, 2008 08:09 AM
Department Facilities Services Phone 88086
Location Email laceyj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040563[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280 SFF, Pentium 4 Processor 540
Serial No. 117sk61 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from P0050950

Wired NIC 00:11:43:B1:3E:42

TECHS Submitted by Katie Jessel Contact kjessel@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Apr 02, 2008 08:28 AM 
Task reassigned to Brian Berkley.
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Brian Berkley Apr 02, 2008 08:28 AM 
Moved user account in AD from UA OU to Education
OU. Had her run gpupdate /force, reboot and
everything works.
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Katie Jessel Apr 02, 2008 08:12 AM 
Location is NOT in the cottage, I forgot to 
change it. She is in ED202 and will be around all 
day.

The I: drive got erased off of her computer 
somehow, she would like a phone call when it is 
back up so she can start work for the day. 8-8280
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