Service Request Ticket - # 25203

Service Request Information

CONTACT Name Samples, Bernett   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 02, 2008 11:29 AM
Department The Research Institute Phone 88393
Location Email sampleb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060419[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 SFF, Pentium D, 3.40GHz,2x2M,800MHz FSB
Serial No. FN4D5C1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro 2003 from TRI site license

Wired NIC 00:19:B9:04:D4:FA

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley May 20, 2008 04:58 PM 
Task reassigned to Brian Berkley.
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Brian Berkley May 20, 2008 04:58 PM 
database file is not recoverable
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Brian Berkley Apr 02, 2008 02:06 PM 
Resource is/was on TR3 server, which is part of
the TRI domain. Share name was r and r jobs
Database and its path was D:\CFUSION\Database. 
The D:\CFUSION\Database directory does not exist.
 DSN in ODBC points to the missing database path
as well, and the web resource this referenced no
longer functions.  User states that this was
recently used on March 24, 2008.
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Christian Mendez Apr 02, 2008 11:32 AM 
Dell PC_

She called and said that she has had Y:Drive 
access, and when she tried this Monday, it was 
missing. 

She says that she has an Icon on her desktop for 
the Y:Drive, and when I had her to go 
start>mycomputer> there was no Y Drive

She is available until 1:30pm everyday.
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