Service Request Ticket - # 25239

Service Request Information

CONTACT Name Bentley, Larry   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 03, 2008 10:41 AM
Department University Computing Solutions Phone 88975
Location Email bentleyl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20060591[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Precision 690 Computer, 2.00GHz, 4MB L2, 1333
Serial No. 1C35VC1 Location PDR

CPU Quad Xeon, Two 2GHz Dual-Core Intel Xeon


OS Unknown Software

Wired NIC 00:19:B9:2C:25:AA


TECHS Submitted by Joan Guralnick Contact guralnij@wou.edu 88646
Primary Technician Contact wittb@wou.edu 89201

Tracking

Entered by Date Memo
Brian Witt
Email

Public

Entered by Date Memo
Brian Witt Apr 07, 2008 07:51 PM
Machines are good to go. 
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Brian Witt Apr 07, 2008 11:11 AM
Larry will get back to me whether or not the full
hard drive was the issue for the one machine.
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Brian Witt Apr 07, 2008 11:10 AM
One of the machine's hard drives was full.  I'll
take a look at the other machine's problem. 
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Brian Witt Apr 04, 2008 01:04 PM
VPS is locked right now
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Adam Wehner Apr 04, 2008 11:50 AM
Task reassigned to Brian Witt.
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Adam Wehner Apr 04, 2008 11:50 AM
Brian can you go get this computer and I will put
in a task to dell to get a technician to come look
at it.
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Myron Hoeckle (Student) Apr 03, 2008 02:23 PM
Task reassigned to Adam Wehner.
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Myron Hoeckle (Student) Apr 03, 2008 01:11 PM
adam is going to have a tech come down.
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Myron Hoeckle (Student) Apr 03, 2008 01:07 PM
Task reassigned to Myron Hoeckle.
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Myron Hoeckle (Student) Apr 03, 2008 01:07 PM
brian witt just reimaged that machine. I will
check it out.
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Joan Guralnick Apr 03, 2008 10:44 AM
FYI Brian Witt worked on this before
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Joan Guralnick Apr 03, 2008 10:44 AM
It shows this message
"it has encountered an error and has to close"
Then it shuts down the program.  Length of 
operation time varies before this happesn  and 
it doesn't appear to be associated with anyone 
task.
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