Service Request Ticket - # 25240

Service Request Information

CONTACT Name Estrada, Juana   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 03, 2008 10:49 AM
Department College of Education Phone 88052
Location Email estradaj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040648[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280 Pentium 4, 3.2HGz1M, 800FSB
Serial No. 4TH8Z61 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office PRO 2003 from P0051751, Filemaker Pro 9 from P0063719, Dreamweaver Cs3 WIN from P0063719

Wired NIC 00:11:43:DD:14:21

TECHS Submitted by Shannon McCormick Contact smccormick06@wou.edu 88925
Primary Technician Contact mhoeckle@wou.edu 88925

Tracking

Entered by Date Memo
Myron Hoeckle (Student)
Email

Public
Entered by Date Memo
Myron Hoeckle (Student) Apr 22, 2008 11:22 AM 
delivered.
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Myron Hoeckle (Student) Apr 14, 2008 12:25 PM 
picked up her machine and it is ready for Adam to
get a new PS.
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Christian Mendez Apr 14, 2008 10:25 AM 
Today she is available all day.

Tomorrow after 3pm.
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Myron Hoeckle (Student) Apr 03, 2008 01:02 PM 
Status changed to: Waiting for Contact
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Myron Hoeckle (Student) Apr 03, 2008 01:02 PM 
once she gets her I drive all set up I will take
her machine and give her a thin client.
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Myron Hoeckle (Student) Apr 03, 2008 12:16 PM 
Task reassigned to Myron Hoeckle.
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Shannon McCormick Apr 03, 2008 10:51 AM 
she has only used this comp for a few days, but 
it just shuts off randomly(?) like when she 
tuches the mouse of walks away. she has tried 
restaring. The monitor just goes black and the 
light are on though when it happens.
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