Service Request Ticket - # 25247

Service Request Information

CONTACT Name Lehto, Nan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 03, 2008 12:39 PM
Department Student Engagement Phone 88088
Location Email lehton@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070432[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex 745, 2.13GHz, 2M, 1066MHz FSB
Serial No. 4XRYYD1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP Pro, Microsoft Office Pro Plus 2007 from P0063312 installed as Office Pro 2003,MS OneNote2007 from P0074895

Wired NIC 00:1A:A0:68:C3:34

TECHS Submitted by Joan Guralnick Contact guralnij@wou.edu 88646
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public
Entered by Date Memo
Audrey Sundkvist Apr 04, 2008 10:01 AM 
I left Nan a VM saying that the students should have access.
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Audrey Sundkvist Apr 04, 2008 10:01 AM 
Label Matrix requires users to have administrator access to the 
lmw32 folder in c:\Program Files\lmw32 and printer in c:\epson 
so I created a local group called "Student Workers" and added all 
the student workers to that group and added Full Control to 
those folders for that group.
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Audrey Sundkvist Apr 04, 2008 09:44 AM 
Task reassigned to Audrey Sundkvist.
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Joan Guralnick Apr 03, 2008 12:42 PM 
ablair05
kbrunson07
ehermanson05
are the three new students who are having this 
issue
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