Service Request Ticket

Service Request Information

CONTACT	Name	Ferguson, Arne	Date	Apr 03, 2008 01:26 PM
	Department	Athletics	Phone	88516
	Location		Email	fergusa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20040614 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX280 SFF, Pentium 4, 3.2GHz, 1M, 800MHz
	Serial No.	DY2QV61	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	MS Office Pro 2003 from P0051548
	Wired NIC	00:11:43:BB:FE:49

TECHS	Submitted by	Brandon Farley	Contact	bfarley@wou.edu	88925
	Primary Technician		Contact	asundkv@wou.edu	88925

Entered by	Date	Memo
Audrey Sundkvist			Email Public
Entered by	Date	Memo
Audrey Sundkvist	Apr 08, 2008 09:22 AM	I installed the compatibility pack for office 07. The power issues are probably because it is a GX280, which are renown for having bad power supplies. We can't order a new power supply from Dell until the current one breaks. It was functioning fine when I worked on it. I did rename it to "football" instead of "fergusa" since it is the football office machine now.	Add Attachment
Audrey Sundkvist	Apr 08, 2008 08:35 AM	Who is "She"? Is there one secretary or a number of different student ones?	Add Attachment
Christian Mendez	Apr 07, 2008 10:54 AM	She called and said that the machine is also shutting down completely, it loses power, when she turns on the machine, it goes back to where she was last. She also was calling about the status.	Add Attachment
Brian Berkley	Apr 06, 2008 08:49 AM	Task reassigned to Audrey Sundkvist.	Add Attachment
Brian Berkley	Apr 06, 2008 08:49 AM	Likely needs the Office 2007 Compatibility Pack installed.	Add Attachment
Brandon Farley	Apr 03, 2008 01:28 PM	The secretary there cannot open the files that the others are saving. She says she has the same programs and versions, but it just shows symbols when she opens them. It says that it cannot convert the file.	Add Attachment