Service Request Ticket - # 25253

Service Request Information

CONTACT Name Bentley, Larry   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 03, 2008 03:28 PM
Department University Computing Solutions Phone 88975
Location Email bentleyl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060251[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 3.40GHz 2x2M, 800FSB
Serial No. 52l9vb1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro 2003 from P0059051, transfered from W#20010559-Adobe Acrobat 5/6 Standard from P0042186

Wired NIC 00:13:72:A6:5A:03

TECHS Submitted by Joan Guralnick Contact guralnij@wou.edu 88646
Primary Technician Contact wittb@wou.edu 89201

Tracking

Entered by Date Memo
Brian Witt
Email

Public
Entered by Date Memo
Brian Witt Apr 07, 2008 07:51 PM 
Machines are good to go
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Brian Witt Apr 07, 2008 11:11 AM 
Larry will get back to me whether or not the full
hard drive was the issue for the one machine.
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Brian Witt Apr 07, 2008 11:10 AM 
One of the machine's hard drives was full.  I'll
take a look at the other machine's problem.
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Brian Witt Apr 04, 2008 01:34 PM 
Task reassigned to Brian Witt.
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Joan Guralnick Apr 03, 2008 03:32 PM 
He now has both machines that can't launch 
Premier and he can't get his work done.  Larry 
will be out tomorrow but Roy will be in so you 
can work on the machines.
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Joan Guralnick Apr 03, 2008 03:31 PM 
directory registry .ccp-238  then when he clicks 
ok it clears out of Premier, doesn't launch but 
everything else works fine.  Encore launches 
normally.
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