Service Request Ticket

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Service Request Information

CONTACT	Name	Kauffman, Brian	Date	Apr 04, 2008 05:21 PM
	Department	Western Community Policing Institute	Phone	14008
	Location		Email	kauffmab@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070668 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 755, 2.66GHz, 4M, VT, 1333MHz FSB
	Serial No.	4QD1YF1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0065150 installed as Office Pro 2003
	Wired NIC	00:1E:C9:65:D3:17

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	asundkv@wou.edu	88925

Tracking

Entered by	Date	Memo
Audrey Sundkvist			Email Public
Entered by	Date	Memo
Audrey Sundkvist	Jun 13, 2008 11:41 AM	I set this up for Lance.	Add Attachment
Tricia Flaherty	Jun 13, 2008 11:23 AM	Please remember to cahnge inventory record to reflect new end user on this station	Add Attachment
Audrey Sundkvist	Jun 12, 2008 04:19 PM	Lance wants WinZip and PDCreator on the machine.	Add Attachment
Audrey Sundkvist	Jun 12, 2008 03:45 PM	5037514007 is Dixon	Add Attachment
Audrey Sundkvist	Jun 12, 2008 02:10 PM	Task reassigned to Audrey Sundkvist.	Add Attachment
Brandon Farley	Jun 03, 2008 02:14 PM	Computer should be assigned Lance Dixon instead of Brian Coughman. For setup times call Lance at x14007.	Add Attachment
Adam Shinn	Jun 03, 2008 10:24 AM	Task reassigned to Myron Hoeckle.	Add Attachment
Myron Hoeckle (Student)	May 29, 2008 10:56 AM	Task reassigned to Adam Shinn.	Add Attachment
Myron Hoeckle (Student)	May 28, 2008 11:42 AM	I will arrive at 10 Am on thursday the 29th of May 2008	Add Attachment
Katie Jessel	May 28, 2008 08:48 AM	Called back. Available for delivery anytime until noon today. Tomorrow morning (5/29) until noon also.	Add Attachment
Sarah Callaway	May 15, 2008 12:22 PM	Left message.	Add Attachment
Myron Hoeckle (Student)	Apr 21, 2008 11:28 AM	called and let him know that we have a new machine for him.	Add Attachment
Myron Hoeckle (Student)	Apr 21, 2008 10:45 AM	updating and then going to deliver.	Add Attachment
Myron Hoeckle (Student)	Apr 16, 2008 12:17 PM	Status changed to: Waiting for Contact	Add Attachment
Myron Hoeckle (Student)	Apr 16, 2008 12:16 PM	adam has ordered new RAM for it.	Add Attachment
Myron Hoeckle (Student)	Apr 16, 2008 11:25 AM	Memory seems to fail we need to warranty this memory.	Add Attachment
Myron Hoeckle (Student)	Apr 16, 2008 10:56 AM	Task reassigned to Myron Hoeckle.	Add Attachment
Brian Witt	Apr 14, 2008 05:00 PM	I can't get a hold of the guy. Maybe someone tomorrow may have better luck.	Add Attachment
Brian Witt	Apr 14, 2008 08:58 AM	Called, didn't leave vm	Add Attachment
Brian Witt	Apr 11, 2008 10:25 AM	Left vm for setup times	Add Attachment
Brian Witt	Apr 09, 2008 04:09 PM	Waiting to finish the 755 image.	Add Attachment
Brian Berkley	Apr 08, 2008 10:51 PM	Task reassigned to Brian Witt.	Add Attachment
Tricia Flaherty	Apr 04, 2008 05:31 PM	This is in Tech inbox #9 with invoice and setup sheet, Linda Root can serve as secondary point of contact	Add Attachment