Service Request Ticket - # 25286

Service Request Information

CONTACT Name Lab Attendant, APSC   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 04, 2008 10:21 PM
Department University Computing Solutions Phone 88069
Location Email printerpaper@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20051140[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Sun Ray 2 Ultra-Thin Client - NTC-10Z-00
Serial No. 0612YB0147 Location PDR

CPU Unknown


OS Unknown Software

Wired NIC 00:14:4F:0E:98:4D

TECHS Submitted by Stephen Pierce Contact spierce@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Apr 05, 2008 03:25 PM 
No user rights assignment exists to create a group
for lab attendants to unlock locked stations. 
There is 3rd party software that can possibly do
this, will investigate further.
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Brian Berkley Apr 05, 2008 12:08 AM 
Task reassigned to Brian Berkley.
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Stephen Pierce Apr 04, 2008 10:23 PM 
The lab attendant thin client is locked again.

Is there a means to enable lab attendants to
unlock thin clients?  

Thank you,
Stephen Pierce
spierce@wou.edu
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