Service Request Ticket - # 25287

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 05, 2008 03:27 PM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070295[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Sun Ray 2 Thin Clients # NTC-10Z-00
Serial No. 0716BE84D6 Location PDR

CPU Unknown


OS Unknown Software

Wired NIC 00:14:4F:85:F5:BD

TECHS Submitted by Aaron Poole Contact apoole@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Apr 06, 2008 08:35 AM 
Task reassigned to Brian Berkley.
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Brian Berkley Apr 06, 2008 08:34 AM 
Reset thin client session from Sun Ray management
server stinger.
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Aaron Poole Apr 05, 2008 03:30 PM 
Thin client kiosk won't reboot after they have 
tried to restart because of cursor inactivity. 
Tried to unplug and plug back in but it still 
didn't work. 

Availiable tues-fri. in 7:30-4 

Don't need to go directly through Lori she will 
have it documented there so others know.
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