Service Request Ticket - # 25292

Service Request Information

CONTACT Name Visuano, Denise   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 07, 2008 08:03 AM
Department Strategic Communications & Marketing Phone 88349
Location Email visuanod@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20031253[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description PowerMac Dual G5-1.8GHz
Serial No. G84243V3QPR Location PDR

CPU G5-Dual 1.8GHz


OS Software Office 2004 Pro from P0047748, Adobe Creative Suite Premium(see newer version below) and Dreamweaver MX 2004 from P0047748(see newer version below), Adobe Creative Suite Prem CS2 V2 Mac License from P0056554, Filemaker Pro v8 from P0056554 upgraded to v8.5 on P0058488, Macromedia Studio 8 with Flash Pro from P0058823

Wired NIC 00:0D:93:AF:EC:3E

TECHS Submitted by Katie Jessel Contact kjessel@wou.edu 88925
Primary Technician Contact wittb@wou.edu 89201

Tracking

Entered by Date Memo
Brian Witt
Email

Public
Entered by Date Memo
Brian Witt Apr 07, 2008 10:11 AM 
Checked the machine.  Looks OK at this point. 
Told her to give us a call back if the black
screen returns.
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Brian Witt Apr 07, 2008 08:37 AM 
Task reassigned to Brian Witt.
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Katie Jessel Apr 07, 2008 08:24 AM 
Deleted the recovery and restarted the program 
and it's working. She can get her daily work done 
now, but isn't sure if someone should still take 
a look at it at the tech's convenience.
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Katie Jessel Apr 07, 2008 08:08 AM 
Is trying to work on a file with Indesign and 
upon opening the software, a "black screen of 
death" comes up and the computer needs to be shut 
down. The power button wasn't working, so she had 
to unplug it from the wall.

Available: In office all day (has a staff meeting 
at 10 and will be back shortly)
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