Service Request Ticket - # 25297

Service Request Information

CONTACT Name Walters, Nathan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 07, 2008 09:34 AM
Department Phone 88415
Location Email waltersn@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050772[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620, Pentium 4, 3.2GHz, 2M, 800 FSB
Serial No. BPW5L81 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from P0054700

Wired NIC 00:12:3F:95:42:E7

TECHS Submitted by Katie Jessel Contact kjessel@wou.edu 88925
Primary Technician Contact ucsbanner@wou.edu 88926

Tracking

Entered by Date Memo
Banner Support
Email

Public
Entered by Date Memo
Brian Berkley Apr 07, 2008 09:42 AM 
Printer is online and functional on our network.
Is trying to print from banner.
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Brian Berkley Apr 07, 2008 09:42 AM 
Task reassigned to Banner Support.
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Katie Jessel Apr 07, 2008 09:36 AM 
He will be in his office all day, said he can't 
do any work unless he can print.

Is trying to print to printer (REGcounter), when 
he clicks ok nothing happens. He opened the 
printer icon and the printer shows ready with no 
jobs in queue. The WOU# is for his computer, the 
ID number for the printer is too faded and he 
can't read it.
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