Service Request Ticket - # 25299

Service Request Information

CONTACT Name Ritter, Dionne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 07, 2008 10:26 AM
Department Advancement & Foundation Phone 88281
Location Email parksd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030625[Edit Inv] (opens in a new window) Bldg/Room ITC 207
Service Tag DSC0Y41 Description Dimension 4600, P4-2.80GHz
Serial No. DSC0Y41 Location ITC 207 Storage (was Advancement - not in use)

CPU Pentium 4-2.80Ghz


OS Software MS Office Pro from P0047320, Adobe Creative Suite Prem from P0049555

Wired NIC 00:0C:F1:EA:58:96

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Apr 07, 2008 10:42 AM 
Task reassigned to Brian Berkley.
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Brian Berkley Apr 07, 2008 10:41 AM 
Remoted into her system and installed the office
2007 compatibility pack.
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Christian Mendez Apr 07, 2008 10:27 AM 
She has Microsoft Office 2003 and needs the file 
converter to open up Word Documents created in MS 
Office 2007. (.docx)

She said that she did get the file converter once 
before, but it did not work correctly and she 
can't open up the .docx files she gets in emails 
anymore.

She is available all day. M- F
Takes lunch at Noon.
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