Service Request Ticket - # 25300

Service Request Information

CONTACT Name Shell, Colleen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 07, 2008 10:36 AM
Department Student Health & Counseling Center Phone 88058
Location Email shellc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20050919[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620, Pentium 4, 3.2GHz, 2M, 800MHz FSB
Serial No. DXLMW81 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from P0055522

Wired NIC 00:12:3F:BF:A0:97


TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public

Entered by Date Memo
Adam Wehner Apr 08, 2008 08:42 AM
Ran ccleaner and killed some processes that didn't
need to be running she should be good to go.
Add Attachment
Brian Berkley Apr 08, 2008 08:13 AM
Task reassigned to Adam Wehner.
Add Attachment
Christian Mendez Apr 07, 2008 10:38 AM
She called and said that just today her machine 
(DELL desktop)started to freeze no matter what 
program she was using. At first, she was in word 
and the machine froze, she had to restart 
completely, but then it froze when she was using 
NueMD program

She has rebooted several times and her machine 
keeps freezing.

She said she should be in all day.
Add Attachment