Service Request Ticket - # 25333

Service Request Information

CONTACT Name Kernan, William   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 08, 2008 10:27 AM
Department University Computing Solutions Phone 88154
Location Email kernanb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040374[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, Intel Pentium 4, 2.80GHz, 800 FSB
Serial No. CLYHQ51 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro 2003 from P0049368, Filemaker pro 8( installed as v7) from P0055050

Wired NIC 00:11:11:36:B3:BF

TECHS Submitted by Shannon McCormick Contact smccormick06@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Apr 08, 2008 02:12 PM 
She was trying to use remote desktop straight to
mash, and not to the terminal server cluster. 
Connected to her system remotely and called her
and worked with her to show how to connect to
terminal services via remote desktop.
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Joan Guralnick Apr 08, 2008 10:28 AM 
----- Original Message -----
From: Kimberly Townsend 
Date: Monday, April 7, 2008 3:56 pm
Subject: Access to the remote desktop users 
group / for SPSS
To: kernanb@wou.edu

> Hi Bill, hope you had a good weekend.
>  
>     Eric Snow has asked me to begin using SPSS 
> for our reports, instead of EXCEL.  Problem is, 
I don't have access to the remote desktop users 
group, so cannot log in to MASH and get the SPSS 
from the list of programs.  Do I need to have 
Tiffany Smith request I be added, or can Eric, as 
a Coordinator, do that?>  
> Kimber Townsend
> Educational Research Analyst
> Western Oregon University
> College of Education
> Office of the Dean
> 503.838.8082
> townsenk@wou.edu
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