Service Request Ticket - # 25354

Service Request Information

CONTACT Name Vickers, Bruce   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 09, 2008 08:06 AM
Department University Computing Solutions Phone 88672
Location Email vickersb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20051164[Edit Inv] (opens in a new window) Bldg/Room ITC 009
Service Tag Description Sun Ray 2FS Ultra-Thin Client - NTC-15Z-00
Serial No. 0619BB8113 FRU S#0619BB80F1 Location Storage

CPU Unknown


OS Unknown Software MS Office from P0059051

Wired NIC 00:14:4F:3B:AA:6F

TECHS Submitted by Katie Jessel Contact kjessel@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Apr 09, 2008 09:18 AM 
Task reassigned to Brian Berkley.
 Add Attachment
Brian Berkley Apr 09, 2008 09:18 AM 
Reset his session from stinger.
 Add Attachment
Katie Jessel Apr 09, 2008 08:49 AM 
Available in office all day today. I bumped up 
priority because now he has no way to get work 
done.
Having trouble conecting to wireless network 
through his laptop.
Saying the network did not assign the network 
address to computer. limited to no connectivity.
 Add Attachment
Katie Jessel Apr 09, 2008 08:06 AM 
Disconnected thin client session, on UNIX side.
 Add Attachment