Service Request Ticket - # 25358

Service Request Information

CONTACT Name Lacey, Jenny   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 09, 2008 09:19 AM
Department Facilities Services Phone 88086
Location Email laceyj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040563[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280 SFF, Pentium 4 Processor 540
Serial No. 117sk61 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from P0050950

Wired NIC 00:11:43:B1:3E:42

TECHS Submitted by Katie Jessel Contact kjessel@wou.edu 88925
Primary Technician Contact wittb@wou.edu 89201

Tracking

Entered by Date Memo
Brian Witt
Email

Public
Entered by Date Memo
Audrey Sundkvist Apr 21, 2008 09:28 AM 
Task reassigned to Brian Witt.
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Audrey Sundkvist Apr 21, 2008 09:28 AM 
She said this works now. She will call us if it happens again.
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Brian Witt Apr 14, 2008 11:52 AM 
****This is an email****

Hi Brian,  I'm going to be trying this Word merge
again today, so will let you know as soon as I
know something.  Thanks, Jen
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Brian Witt Apr 14, 2008 11:20 AM 
Sen user an email
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UCS Tech Apr 14, 2008 10:57 AM 
Status changed to: Waiting for Contact
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Clayton Mitchell Apr 09, 2008 12:27 PM 
NOT.. I meant that as me.  Here it is again:


Unless there is some more information, I don't
think I can do anything about this issue.  It does
not appear to be a server issue.

Please clarify.

Thanks.
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UCS Tech Apr 09, 2008 12:26 PM 
Unless there is some more information, I don't
think I can do anything about this issue.  It does
not appear to be a server issue.

Please clarify.

Thanks.
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Brian Berkley Apr 09, 2008 10:01 AM 
Task reassigned to Clayton Mitchel.
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Brian Berkley Apr 09, 2008 10:01 AM 
Dean Roselli sent her a word document in email
that will only open in PDF when the link is
clicked.  Right clicking the link and choosing
"save target" prompts it to be saved as either a
PDF file or All Files.  Forwarding the message to
another user shows the attachment with a PDF
program icon, but it is a MS Word document.  

Sent her a test message with a word document
attached, and that functioned normally.

She has the file format converter and does not
need a new version of office.
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Katie Jessel Apr 09, 2008 09:20 AM 
Available all day

Is trying to work on MS Word files emailed to 
her, she can't open the files because everyone 
else in the office runs a newer version of Word. 
She would like an upgrade to the most recent 
edition.
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