Service Request Ticket - # 25362

Service Request Information

CONTACT Name Palmer, Tina L.   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 09, 2008 10:41 AM
Department Student Success & Advising Office Phone 88732
Location Email palmert@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050795[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620, Pentium 4, 3.2GHz, 2M, 800 FSB
Serial No. D5Z5L81 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from P0054700

Wired NIC 00:12:3F:95:42:4B

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public
Entered by Date Memo
Audrey Sundkvist Apr 23, 2008 11:11 AM 
There was an issue with the Unix permissions that involved a "big 
S" versus "little s" issue. Brad was able to sort it out.
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Audrey Sundkvist Apr 23, 2008 10:12 AM 
Task reassigned to Audrey Sundkvist.
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Audrey Sundkvist Apr 23, 2008 10:11 AM 
It is actually someone named Richard having the I will meet them 
at 10:30 to work on the problem.
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Christian Mendez Apr 21, 2008 09:59 AM 
Tina called and said to go ahead and come in 
today between 10am and 1pm
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Audrey Sundkvist Apr 21, 2008 09:38 AM 
Called and left a message. Since we do have availability times (8am 
to noon) I said we'd keep trying to contact her at that time.
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Christian Mendez Apr 14, 2008 11:10 AM 
She is available from 2-5pm.

Richard a student worker will be at the machine 
and a tech can contact him at her number at that 
time.
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UCS Tech Apr 14, 2008 10:32 AM 
Status changed to: Waiting for Contact
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Skyler Gregory Apr 14, 2008 10:32 AM 
Called and left a vm for times. She wasn't in and
it's before noon.
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Christian Mendez Apr 09, 2008 10:45 AM 
FileMaker Pro does open, but it comes up to the 
main screen, but they cannot access anything from 
there. They can't click on anything on that page.

The other machines have the same software but 
they work just fine. 

She will be available 8am - noon everyday.
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