Service Request Ticket

Service Request Information

CONTACT	Name	Hendrickson, Dorothy	Date	Apr 09, 2008 11:26 AM
	Department	Registrar’s Office	Phone	88932
	Location		Email	hendrid@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20040613 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	HP LaserJet 9050DN Printer #Q3723A#ABA
	Serial No.	SJPBL4DP00J	Location	PDR
	Model	Q3723A	Hostname	lightyear.wou.edu
	Notes	Additional 128MB from P0051513 2/2005 fuser replacement from P0067988 10-2008 Maint Kit from P0070621 5-2009 Fuser replacement from P0073797 1-2010, maintenance repair of Feed Kit LJ 9000/9050from P0079899 May 2011; Maint Kit 9050 from P0091875 SR51540 SEPT2013, HP LJ9000MaintKit#C9152A(EXCHANGE) from P0099914 SR59164 JAN2016 IP:140.211.116.111	Ink/Toner Refill
	Wired NIC	00:11:85:D9:A5:AF

TECHS	Submitted by	Christian Mendez	Contact	chmende@wou.edu	88925
	Primary Technician		Contact	ashinn06@wou.edu	88925

Entered by	Date	Memo
Adam Shinn			Email Public
Entered by	Date	Memo
Adam Shinn	May 08, 2008 09:24 AM	Task reassigned to Adam Shinn.	Add Attachment
Adam Shinn	May 08, 2008 09:24 AM	Brian cleared and re spooled	Add Attachment
Shannon McCormick	May 08, 2008 08:53 AM	The called back about it again, she has about 15 documents backed up on it. It is crippling the whole office, they are unable to print.	Add Attachment
Sarah Callaway	May 07, 2008 05:00 PM	She called again saying that it is hung up again. I am marking it high priority because she has called several times about the issue.	Add Attachment
Christian Mendez	May 07, 2008 02:58 PM	Dorothy called again and said that BUZZ is hung up again. She tried to print something and now BUZZ is not working. She told me about this request and asked me to forward this to Brian B.	Add Attachment
Brian Berkley	Apr 09, 2008 11:30 AM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Apr 09, 2008 11:30 AM	Cleared queue and restarted spooler service.	Add Attachment
Christian Mendez	Apr 09, 2008 11:27 AM	Dorothy was trying to Print a file out of Banner and the printer seemed to be stalled. She cleared the que and the printer is stalled now and not printing anything. Printer is: BUZZ wou#20040613	Add Attachment