Service Request Ticket

Service Request Information

CONTACT	Name	Larson, Malissa	Date	Apr 09, 2008 01:00 PM
	Department	Disability Access Services	Phone	88250
	Location		Email	larsonm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070667 (opens in a new window)	Bldg/Room	RWEC 125
	Service Tag	3QD1YF1	Description	Dell OptiPlex 755, 2.66GHz, 4M, VT, 1333MHz FSB
	Serial No.	3QD1YF1	Location	Adele Schepige
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0065150 installed as Office Pro 2003, Adobe Premiere PRO CS3 Win from P0065150
	Wired NIC	00:1E:C9:65:D3:5F

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	wittb@wou.edu	89201

Entered by	Date	Memo
Brian Witt			Email Public
Entered by	Date	Memo
Brian Witt	Apr 14, 2008 04:12 PM	Jack is activated and I brought them an ethernet cord.	Add Attachment
Brian Witt	Apr 14, 2008 01:09 PM	Teresa will get the jack activated this afternoon. I will bring them a 6ft network cable then.	Add Attachment
Brian Witt	Apr 14, 2008 01:07 PM	Set up the machine. They need a network jack activated and an Ethernet cable. I'll talk to Teresa	Add Attachment
Tricia Flaherty	Apr 14, 2008 10:38 AM	opps I forgot to put the montior below the tech inboxes it is there now	Add Attachment
Katie Jessel	Apr 14, 2008 09:46 AM	Sue called and said that they are in the office and the computer can be delivered.	Add Attachment
Brian Witt	Apr 14, 2008 08:59 AM	Called, didn't leave vm	Add Attachment
Brian Witt	Apr 11, 2008 10:30 AM	Left VM for setup times	Add Attachment
Brian Berkley	Apr 09, 2008 04:10 PM	Task reassigned to Brian Witt.	Add Attachment
Tricia Flaherty	Apr 09, 2008 01:13 PM	this stationwill be in tech inbox#7 with invoice and setup sheet Software: Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0065150 installed as Office Pro 2003, Adobe Premiere PRO CS3 Win from P0065150	Add Attachment