Service Request Ticket

Service Request Information

CONTACT	Name	Shell, Colleen	Date	Apr 10, 2008 08:10 AM
	Department	Student Health & Counseling Center	Phone	88058
	Location		Email	shellc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20050919 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX620, Pentium 4, 3.2GHz, 2M, 800MHz FSB
	Serial No.	DXLMW81	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	MS Office Pro 2003 from P0055522
	Wired NIC	00:12:3F:BF:A0:97

TECHS	Submitted by	Shannon McCormick	Contact	smccormick06@wou.edu	88925
	Primary Technician		Contact	ashinn06@wou.edu	88925

Entered by	Date	Memo
Adam Shinn			Email Public
Entered by	Date	Memo
Adam Shinn	Apr 15, 2008 09:10 AM	Fixed this last week, forgot to close the tast. Ran Ad Aware, CCleaner, Defraged, went throught her add remove programs list got rid of a ton of toolbars and add supported software. Was working when I left.	Add Attachment
Adam Shinn	Apr 10, 2008 04:20 PM	Task reassigned to Adam Shinn.	Add Attachment
Brandon Farley	Apr 10, 2008 02:28 PM	Called back again and it is now urgent that this be handled.	Add Attachment
Shannon McCormick	Apr 10, 2008 10:06 AM	They are going to be closed 11-1pm today, they will all be in a meeting and unavailable.	Add Attachment
Shannon McCormick	Apr 10, 2008 09:57 AM	Tricia Guy called about it because it it stopping their ability to help students. It is also preventing then from doing work because they have to share two computers between three people. her office phone is 88844 she would be the secondary person to call, couldn't get back to us right away.	Add Attachment
Shannon McCormick	Apr 10, 2008 08:13 AM	She has called about this same issue and the techs fix her computer every time but it keeps happening almost every day. Before it hasn't mattered what program she uses, her computer still freezes. Call back any time, at office phone.	Add Attachment