Service Request Ticket - # 25386

Service Request Information

CONTACT Name Groshong, Cara   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 10, 2008 11:19 AM
Department Advancement & Foundation Phone 88148
Location Email groshonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20070663[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag Description Dell Latitude D630 Intel Core 2 Duo, 2.20GHz, 800M
Serial No. F828TF1 Location UCS

CPU Intel Core 2 Duo T7500(2.2GHz,4M L2,800MHz)


OS Unknown Software MS Windows Vista Business downgraded to WIN XP Pro, MS Office Pro Plus from P0064975 installed as Office Pro 2003

Wired NIC 00:1C:23:3C:E0:86


Wireless NIC 00:1C:BF:CA:40:66


TECHS Submitted by Joan Guralnick Contact guralnij@wou.edu 88646
Primary Technician Contact sgregor@wou.edu 88925

Tracking

Entered by Date Memo
Skyler Gregory
Email

Public

Entered by Date Memo
Skyler Gregory Apr 16, 2008 11:54 AM
I brought back the loaner monitor, updated
inventory. I also setup his printer so he is good
to go.
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Skyler Gregory Apr 16, 2008 10:30 AM
The problem was that there is only one connection
in that room but I talked to Cara and she said he
moved the printer to another room which has
hookups. He's in a meeting right now and should be
done around 11 so I'll head over there then.
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Patrick Shanley Apr 15, 2008 10:22 AM
requesting internet hookup and having a screen be 
returned. Requested skyler make visit today
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Christian Mendez Apr 14, 2008 04:34 PM
She called and wants an ethernet cord so that he 
can get on the LAN network instead of the 
wireless which is not very stable over there. 

Skyler was just over there and she forgot to ask 
him about this.
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Skyler Gregory Apr 14, 2008 11:26 AM
Cara said that he's ready to be moved right now so
I'm heading over.
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Skyler Gregory Apr 14, 2008 11:22 AM
Task reassigned to Skyler Gregory.
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Joan Guralnick Apr 10, 2008 11:23 AM
This is for the new VP of the Foundation, Paul 
Moredock
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Joan Guralnick Apr 10, 2008 11:20 AM
The docking station is in Cot 222.  He is moving 
to the front room of the Cottage.  This needs to 
be done by next thursday, May 17th.
Cara will call back with the WOU#
You can Find Cara if you need any help.
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