Service Request Ticket - # 25394

Service Request Information

CONTACT Name Little, Stan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 10, 2008 04:11 PM
Department Center for Academic Innovation Phone 88691
Location Email littles@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20040878[Edit Inv] (opens in a new window) Bldg/Room ITC 207
Service Tag G25PJ71 Description Inspiron 700m, 1.60GHz/400MHz FSB, 12.1in WXGA
Serial No. G25PJ71 Location ITC 207 Storage (was DEP Staff Laptop)

CPU Pentium M-1.7 GHz


OS Software MS Office Pro 2003 from P0052761

Wired NIC 00:12:3F:7F:2D:76


Wireless NIC 00:0B:7D:22:7C:75

TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public
Entered by Date Memo
Audrey Sundkvist Apr 21, 2008 10:24 AM 
I explained that you have to plug in the CAT-5 for it to talk with 
the network. They needed the laptop to be useable offcampus too 
so I made sure the employees that needed to do that knew to login 
at least once on campus.
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Audrey Sundkvist Apr 21, 2008 09:41 AM 
Task reassigned to Audrey Sundkvist.
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Christian Mendez Apr 18, 2008 12:19 PM 
JoNan LeRoy called and said that Stan Little 
cannot log into MASH. It says Mash is not 
available to her on the laptop, but she can log 
in at work just fine. 

JoNan will have the laptop at her office: 88361
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Adam Wehner Apr 17, 2008 03:06 PM 
Found dead laptop with good battery that will
work.  I explained to him that it was a used
batter so he would keep an eye on it and let us
know if it didn't have a good life.
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Adam Wehner Apr 17, 2008 09:19 AM 
Put in purchase request.
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Courtney Carlson Apr 10, 2008 04:29 PM 
Task reassigned to Adam Wehner.
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Courtney Carlson Apr 10, 2008 04:29 PM 
He came into ITC 009 window...

He was told by his boss, JoNan LeRoy, to bring it 
in. I asked him leading questions, trying to get 
ANY info from him and he was not cooperative. My 
questions irritated him and it took me a long 
time to even get JoNan's name from him.

Says when user turns it on, nothing happens. 
Asked if he gets any light indicators or anything 
on screen. He said he doesn't know.

After it's "fixed" he asked that it be setup for 
generic login. Currently laptop is setup for 
wireless, needs to stay that way.

He dropped off the laptop and I walked it back to 
the tech area. Brian B said to set it on Adam's 
desk and assign the task to him.
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