Service Request Ticket - # 25397

Service Request Information

CONTACT Name Friberg, Susie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 11, 2008 09:17 AM
Department Disability Access Services Phone 88250
Location Email fribergs@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030862[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. 7CF0Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:EA:49:98

TECHS Submitted by Emily Warner Contact ewarner@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley May 13, 2008 10:45 AM 
Task reassigned to Brian Berkley.
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Brian Berkley May 13, 2008 10:45 AM 
Called Susie and setup Thunderbird+Lightning
integrated it with LDAP, and showed her how to
setup calendars.
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Patrick Shanley May 13, 2008 09:44 AM 
Called back stating she is available tuesdays 
till 12:30 and thursdays from 11:30 all and needs 
help still having trouble with her out look
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UCS Tech May 09, 2008 11:08 AM 
Status changed to: Waiting for Contact
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Chris Curtis May 08, 2008 11:17 AM 
Left message
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UCS Tech Apr 30, 2008 01:59 PM 
Status changed to: Waiting for Contact
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Audrey Sundkvist Apr 30, 2008 01:57 PM 
Called and did leave a voice mail asking for times she's available.
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Audrey Sundkvist Apr 23, 2008 09:35 AM 
Called, but didn't leave a message... Asked her for regular 
availability ad got a daily schedule anyway (which appears to not be 
regular). Will try calling again later.
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Christian Mendez Apr 21, 2008 03:44 PM 
She called back saying she would be in 
tomorrow 8am - 5pm
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UCS Tech Apr 21, 2008 10:31 AM 
Status changed to: Waiting for Contact
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Audrey Sundkvist Apr 21, 2008 10:30 AM 
Called and left a message asking for what times she is regularly 
available (not just a daily schedule).
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Emily Warner Apr 18, 2008 09:30 AM 
Called back and said her computer is showing the 
problem right now so if a tech could come take a 
look at it that would be great. I skyped the 
techs to let them know. She is available until 10 
this morning and then 2-5 this afternoon.
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Shannon McCormick Apr 17, 2008 08:28 AM 
Called back with available times.
She is in the office from 10:30 to noon today.
Tommorow she is here 8-10am and then 2pm to five.
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UCS Tech Apr 16, 2008 02:04 PM 
Status changed to: Waiting for Contact
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Audrey Sundkvist Apr 16, 2008 02:04 PM 
Called and left a VM asking for times.
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Emily Warner Apr 11, 2008 09:19 AM 
Error messages keep popping up whenever she tries 
to reply to an e-mail and then the program shuts 
down. She is available until 5 today, except from 
12-2. She will also be in her office on Monday 
until 1.
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