Service Request Ticket

Service Request Information

CONTACT	Name	Burton, Laurie	Date	Apr 12, 2008 08:21 AM
	Department	Natural Science Division	Phone	88345
	Location		Email	burtonl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030703 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, P4-2.80GHz
	Serial No.	7L80Y41	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	MS Office Pro 2003 from P0047503, Acorbat Pro 6.0 from P0047699, AdobePageMaker v7.0 from P0047699 moved from W#20030701(Math Office)for Laurie Burtion 05-2006 REMOVED 5-30-2006 SR#15120 Moved to W20080031
	Wired NIC	00:0C:F1:E9:FF:B7

TECHS	Submitted by	Aaron Poole	Contact	apoole@wou.edu	88925
	Primary Technician		Contact	sgregor@wou.edu	88925

Entered by	Date	Memo
Skyler Gregory			Email Public
Entered by	Date	Memo
Skyler Gregory	Apr 14, 2008 11:15 AM	Task reassigned to Skyler Gregory.	Add Attachment
Skyler Gregory	Apr 14, 2008 11:15 AM	Her biggest qualm was not being able to open pdfs in both Reader and Acrobat Pro at the same time. She only wanted this so that she could edit one while comparing it to the other. I showed her how she could open multiple pdfs in Pro but they are within the same window. I told her to call if she has any other questions about how to do this.	Add Attachment
Skyler Gregory	Apr 14, 2008 10:46 AM	got a hold of her. Heading over.	Add Attachment
Brian Berkley	Apr 14, 2008 10:41 AM	Status changed to: Waiting for Contact	Add Attachment
Brian Berkley	Apr 14, 2008 10:41 AM	Sent email on how to change default program for PDF.	Add Attachment
Skyler Gregory	Apr 14, 2008 10:40 AM	Task reassigned to Skyler Gregory.	Add Attachment
Aaron Poole	Apr 12, 2008 08:27 AM	She needs to be able to compare 2 pdf documents and wants to be able to open reader and professional at the same time or have 2 windows open in professional. Adobe reader is curently the default that opens pdf docs and she wants Adobe professional to be the default. in Office: mon, tues, fri 8-11 am wed 9-11	Add Attachment