Service Request Ticket

Service Request Information

CONTACT	Name	Bentley, Larry	Date	Apr 14, 2008 10:04 AM
	Department	University Computing Solutions	Phone	88975
	Location		Email	bentleyl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060591 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Precision 690 Computer, 2.00GHz, 4MB L2, 1333
	Serial No.	1C35VC1	Location	PDR
	CPU	Quad Xeon, Two 2GHz Dual-Core Intel Xeon
	OS	Unknown	Software
	Wired NIC	00:19:B9:2C:25:AA

TECHS	Submitted by	Christian Mendez	Contact	chmende@wou.edu	88925
	Primary Technician		Contact	wittb@wou.edu	89201

Entered by	Date	Memo
Brian Witt			Email Public
Entered by	Date	Memo
Brian Witt	Apr 18, 2008 09:30 AM	He had a few issues I had to contend with. I had to turn off offline files, map a shared folder, and I ran Ccleaner. Premiere is working fine at this point in time. Since it seems to break daily, I told him to give us a call back when it does.	Add Attachment
Emily Warner	Apr 18, 2008 08:06 AM	He called again and really needs someone to come take a look at it. He can't do any work and is pretty frustrated.	Add Attachment
Katie Jessel	Apr 16, 2008 09:29 AM	He called to check the status. Said that he can't get any work done cause his computer keeps shutting down. I'll bump up the priority.	Add Attachment
Brian Witt	Apr 14, 2008 12:01 PM	AHHHHHHHHHHHHHHH	Add Attachment
Brian Berkley	Apr 14, 2008 10:27 AM	Task reassigned to Brian Witt.	Add Attachment
Christian Mendez	Apr 14, 2008 10:18 AM	He called back asking me to add this to his task. When he tried to shut his PC down: He turned off his machine and its trying to synchronize with cougar. Synchronize window, and its asking for a login into cougar.	Add Attachment
Christian Mendez	Apr 14, 2008 10:06 AM	Premiere software will not work on his machine. Its Adobe Premiere Pro 2.0 He has called many times regarding the problem. When he tries to open Premiere, it gives him an error message. He will NOT be in until Wednesday.	Add Attachment