Service Request Ticket - # 25412

Service Request Ticket - # 25412

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Service Request Information

CONTACT	Name	McGlade, Michael	Date	Apr 14, 2008 11:07 AM
	Department	Social Science	Phone	88381
	Location		Email	mcgladm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20040422 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Latitude D505, Pentium, 1.60GHz, 15.0 SXGA+
	Serial No.	5V30T51	Location	PDR
	CPU	Pentium M-1.7 GHz
	OS	Unknown	Software	MS Office Pro 2003 from P0049740, Adobe CS3 Design Premium WIN from P0065730
	Wired NIC	00:0F:1F:C7:AC:51
	Wireless NIC	00:0E:35:76:4A:43

TECHS	Submitted by	Christian Mendez	Contact	chmende@wou.edu	88925
	Primary Technician		Contact	sgregor@wou.edu	88925

Tracking

Entered by	Date	Memo
Skyler Gregory			Email Public
Entered by	Date	Memo
Emily Warner	May 10, 2008 07:10 PM	**This is an email** Hello, I have been waiting weeks for a callback on this one - don't know why you have closed it. The cord only works intermittently - and thus the battery has discharged needlessly. I would appreciate it if someone could make this a priority. Mike McGlade -------------------------------------------------- ------------------------------ ----- Original Message ----- From Service.Request.System@wou.edu Date Fri, 09 May 2008 18:17:19 +0000 To Michael McGlade Subject [Do Not Reply] Service Request: 25412 has been closed. This is an automated message from the UCS Service Request System. Please do NOT reply to this email. Service Request #: 25412 - (WED 4pm-5pm) DELL Latitude Laptop power cord or supply is not working. This email is to notify you that your task has been marked as Closed or Completed. If you have questions or comments about this request please call the Service Request Desk using the following contact information: On Campus: x88925 Off Campus: 503-838-8925 Email: ucshelpdesk@wou.edu	Add Attachment
Skyler Gregory	May 09, 2008 11:17 AM	Task reassigned to Skyler Gregory.	Add Attachment
Skyler Gregory	May 09, 2008 11:15 AM	He wasn't there so I left him a vm and told him he can call if he has any questions or for an explanation.	Add Attachment
Skyler Gregory	May 09, 2008 11:13 AM	It's out of warranty so I'll call him and give him the good news. He'll have to order one through their department.	Add Attachment
Brian Witt	May 02, 2008 08:34 AM	Wed 4pm-5pm? Well what a huge window of opportunity there!	Add Attachment
Christian Mendez	Apr 28, 2008 04:40 PM	He said that he should get a new power supply or cord He is available Tuesday 5pm - 6pm Wed 4pm - 5pm	Add Attachment
Brian Witt	Apr 28, 2008 12:13 PM	Left Mike a VM	Add Attachment
Adam Wehner	Apr 14, 2008 11:17 AM	Called and got no answer will call him back at 4:00.	Add Attachment
Christian Mendez	Apr 14, 2008 11:09 AM	His Dell laptop is not getting any power, he is not sure if its the power cord or the power supply. He will be in from 4pm to 5pm today. He teaches from 2-4pm. He said he is flexible after 4pm.	Add Attachment