Service Request Ticket - # 25426

Service Request Information

CONTACT Name Silbernagel, Darin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 15, 2008 07:18 AM
Department VP Finance & Administration Phone 88176
Location Email silbernd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20051168[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Sun Ray 2FS Ultra-Thin Client - NTC-15Z-00
Serial No. 0619BB80CB FRU S#0619BB80AC Location PDR

CPU Unknown


OS Unknown Software

Wired NIC 00:14:4F:3B:A9:61

TECHS Submitted by Jackie Digmann Contact jdigmann07@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Mark Lyons Apr 24, 2008 07:15 AM 
Darin called to say that his thin client is only 
loading half the icons on startup and then 
freezes. He gets the hourglass symbol but nothing 
is loading.
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Mark Lyons Apr 17, 2008 07:21 AM 
Darin called back to say that he is still getting 
the blue screen.
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Brian Berkley Apr 15, 2008 09:34 AM 
Task reassigned to Brian Berkley.
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Jackie Digmann Apr 15, 2008 07:20 AM 
I just wanted to also note that this is a 
reoccuring problem for him, and I talk to him at 
least once a week.
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Jackie Digmann Apr 15, 2008 07:19 AM 
COntact Darin at 88176 anytime between 7:00am and 
5:00pm.

His thin client is having a reoccuring problem of 
giving him a blue screen which he can't get out 
of. It won't load, and there is nothing he can do 
to reset it.
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