Service Request Ticket - # 25428

Service Request Information

CONTACT Name Burton, Laurie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 15, 2008 09:26 AM
Department Natural Science Division Phone 88345
Location Email burtonl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20030387[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Inspiron 600m, Pentium M-1.4GHz, 14.1 SXGA+, 32MB video
Serial No. 7KQTT31 Location PDR

CPU Pentium M-1.40GHz


OS Unknown Software MS Office Pro 2003 from P0045304 installed as Office XP Pro, DreamWeaver MX 2004 from P0052818 & Adobe Acrobat Pro v9 WIN from P0067126 transferred July 2009 to W#20081109 for Math dept

Wired NIC 00:0B:DB:DE:E2:9A


Wireless NIC 00:04:23:8F:54:32

TECHS Submitted by Patrick Shanley Contact pshanley05@wou.edu 88925
Primary Technician Contact sgregor@wou.edu 88925

Tracking

Entered by Date Memo
Skyler Gregory
Email

Public
Entered by Date Memo
Skyler Gregory Apr 18, 2008 03:26 PM 
I talked to her more. Her laptop is all taken care of.
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Skyler Gregory Apr 18, 2008 11:15 AM 
****This is an email****

Laurie,

Apparently to register for wireless, you need to
go to www.wou.edu/wireless , login to that page
and then you can register your laptop. You may
need to enter your physical/MAC address which is
00-04-23-8F-54-32. I'm not sure if you have to
enter that online, but if you do, at least you
have it. If anything is unclear you can call or
email me back. I'll be here until 4:00 today.

Skyler
UCS Tech
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Skyler Gregory Apr 18, 2008 10:54 AM 
She wants the computer to have WOU's wireless too.
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Skyler Gregory Apr 18, 2008 10:21 AM 
I called, apparently Adam brought back the laptop.
She still doesn't know how to use it so she asked
that I help her figure out how the wireless works.
I'm heading over there.
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Emily Warner Apr 18, 2008 09:36 AM 
Just called to let the tech know that she will be 
available until 11 today and available again on 
Monday from 8-11.
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Adam Shinn Apr 16, 2008 12:39 PM 
Task reassigned to Skyler Gregory.
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Adam Shinn Apr 16, 2008 12:39 PM 
Task reassigned to Skyler Gregory.
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Adam Shinn Apr 16, 2008 11:03 AM 
skyler, she will be there friday morning around 
10ish. Thats when she would prefer you to stop 
by.
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Adam Shinn Apr 15, 2008 10:05 AM 
Task reassigned to Adam Shinn.
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Patrick Shanley Apr 15, 2008 09:27 AM 
wanted a tech to check the labtop in her office 
to determine whether or not this labtop has a 
wireless account, and if it can actually pickup a 
wireless signal
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