Service Request Ticket - # 25444

Service Request Information

CONTACT Name Carey, Jon R.   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 16, 2008 09:54 AM
Department Health & Exercise Science Phone 88910
Location Email careyj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20050953[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Inspiron 6000, Pentium M, 1.73GHz/2MB Cache/533MHz
Serial No. HSP3X81 Location PDR

CPU Pentium M-1.7 GHz


OS Unknown Software MS Office Pro 2003 from P0055522, Eagle Eye Motion Analysis from P0068200 1st install 11/13/2008

Wired NIC 00:14:22:DF:E6:5F


Wireless NIC 00:13:CE:65:8D:27

TECHS Submitted by Katie Jessel Contact kjessel@wou.edu 88925
Primary Technician Contact sgregor@wou.edu 88925

Tracking

Entered by Date Memo
Skyler Gregory
Email

Public
Entered by Date Memo
Skyler Gregory May 21, 2008 11:57 AM 
I told him he has to wire in the laptop in order
to login the first time, then after that he won't
have to. I'm closing the task and he said he would
call if that doesn't work for some reason.
 Add Attachment
Adam Bates May 12, 2008 05:16 PM 
Task reassigned to Skyler Gregory.
 Add Attachment
Adam Bates May 12, 2008 05:15 PM 
Called back. He can't log-in to the laptop now. 
He'll be available tomorrow until 3:00.
 Add Attachment
Skyler Gregory May 12, 2008 10:05 AM 
I finished swapping the images and returned the
laptop. All is well.
 Add Attachment
Skyler Gregory May 09, 2008 11:01 AM 
Reimaging them now.
 Add Attachment
Audrey Sundkvist Apr 21, 2008 01:30 PM 
Task reassigned to Skyler Gregory.
 Add Attachment
Audrey Sundkvist Apr 21, 2008 01:30 PM 
This was the laptop that was between my and Adam's desk that 
you asked me about. I gave it to B-Witt. He needs to make a stock 
image for the Library laptops and thinks you may have given Jon 
Carey a library laptop. B-Witt has this one though ask him about it.
 Add Attachment
Skyler Gregory Apr 18, 2008 03:26 PM 
I dropped off the laptop. No one was there but I'm
sure he'll get the idea.
 Add Attachment
Skyler Gregory Apr 18, 2008 12:16 PM 
Everything is ready to go. I made Jon the local
admin on the computer. I'll return it as soon as I
can get a hold of him.
Add Attachment
Skyler Gregory Apr 16, 2008 11:53 AM 
I am reimaging it
 Add Attachment
Skyler Gregory Apr 16, 2008 10:30 AM 
Task reassigned to Skyler Gregory.
 Add Attachment
Katie Jessel Apr 16, 2008 09:56 AM 
Windows starts to load, when it is mostly loaded 
he gets a file missing error. Gives the option 
for Ctrl+Alt+Delete to restart but gets back to 
the same spot.

Available today til 2 and all week during 
business hours. (class tomorrow between 930-11).
 Add Attachment