Service Request Ticket - # 25463

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 17, 2008 08:04 AM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20050140[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280, Pentium 4 540, 3.20GHz1M
Serial No. J6TVW71 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software

Wired NIC 00:12:3F:90:C2:FE


TECHS Submitted by Mark Lyons Contact mlyons@wou.edu 88925
Primary Technician Contact ashinn06@wou.edu 88925

Tracking

Entered by Date Memo
Adam Shinn
Email

Public

Entered by Date Memo
Adam Shinn Apr 22, 2008 11:59 AM
All parts are installed and computer is returned 
and installed
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Adam Shinn Apr 17, 2008 04:22 PM
****This is an email****

Dear ADAM SHINN,

Thank you for contacting Dell Warranty Support.  
It was a pleasure working with you in our 
attempt to resolve the issue you are having with 
your system.

The following information relates to your recent 
call.
Case #607280499
Dispatch Reference #102584234

In order to replace your part, and in accordance 
with your service contract, we have set-up 
a "Parts Only Service" dispatch.

You will be receiving another email from Dell, 
informing you about the status of your dispatch. 
The email will contain instructions on how to 
track your shipment and how to contact Dell if 
you need any further assistance with case 
#607280499.
 

Thank you for choosing Dell.

Respectfully,

Brendan
Rep ID   01130866     
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Adam Shinn Apr 17, 2008 04:22 PM
****This is an email****
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Adam Shinn Apr 17, 2008 04:13 PM
Parts: Motherboard, HD, and Pwr Supply have been 
ordered.
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Adam Shinn Apr 17, 2008 09:21 AM
Task reassigned to Adam Shinn.
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Mark Lyons Apr 17, 2008 08:07 AM
reference area #3 computer is not starting up. It 
has an amber light instead of green, and when 
attempted to reboot, nothing changed. The hard 
drive light is on but there is no display. 
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