Service Request Ticket - # 25522

Service Request Information

CONTACT Name Pagel, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 21, 2008 08:47 AM
Department Library & Media Services Phone 88881
Location Email pagell@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20051154[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Sun Ray 2 Ultra-Thin Client - NTC-10Z-00
Serial No. 0612YB011A Location PDR

CPU Unknown


OS Unknown Software

Wired NIC 00:14:4F:0E:98:26

TECHS Submitted by Katie Jessel Contact kjessel@wou.edu 88925
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public
Entered by Date Memo
Audrey Sundkvist Apr 22, 2008 09:34 AM 
Task reassigned to Audrey Sundkvist.
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Audrey Sundkvist Apr 22, 2008 09:33 AM 
The digital-to-analog button was the culprit! It was set to digital, 
but the input was VGA.
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Brad Dougherty Apr 21, 2008 04:34 PM 
This is a monitor message, hence the "DELL" in the
message.

Have a tech check it out.
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Brian Berkley Apr 21, 2008 09:34 AM 
Task reassigned to Brad Dougherty.
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Katie Jessel Apr 21, 2008 08:49 AM 
When someone is logged on to a thin client a grey 
screen pops up with the error and colored bars. 
Can't close out of anything or log out. Sooner or 
later (most likely after the person has left) the 
session comes back.

The WOU# is just for one of the thin clients 
acting up. Lori mentioned that this happened last 
week also.
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