Service Request Ticket - # 25535

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 21, 2008 04:43 PM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public
Entered by Date Memo
Audrey Sundkvist Apr 22, 2008 10:10 AM 
20050199[Edit Inv] after letting it rest and live off the battery it seems to be 
functioning fine. The battery life is not deteriorating at any 
accelorated speed or anything.
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Audrey Sundkvist Apr 22, 2008 10:03 AM 
20040973[Edit Inv] allows me to login wirelessly. The card has been 
disabled, however. After re-enabling it (F2) it works fine.
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Audrey Sundkvist Apr 22, 2008 09:53 AM 
20050199[Edit Inv] functions fine when unplugged from the power 
supply. The battery life is showing as 100%.

20040973[Edit Inv] allowed me to login to MASH as asundkv without any 
problems. I can access my network drives and printers from a 
wired connection.
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Audrey Sundkvist Apr 22, 2008 09:32 AM 
Task reassigned to Audrey Sundkvist.
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Christian Mendez Apr 21, 2008 04:46 PM 
The library called and said that they have 2 
laptops that are down.

1 of the machines (20050199) does not turn on at 
all, they think its a bad battery

The other machine (20040973) will not let users 
log in, no matter what they try or who tries to 
log in.

The 2 laptops are at the checkout desk
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