Service Request Ticket - # 25554

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 22, 2008 04:16 PM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060749[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Mac mini #Z0DM
Serial No. G87222SVW0D Location PDR 2023 Giveaway

CPU Intel Duo Core T2400(2MB/1.83GHz/667MHz)


OS Software Microsoft Windows XP Pro with Service Pack 2 from P0061501, MS Office Pro Plus 2007 and Pro 2004 order#2818,

Wired NIC 00:16:CB:A9:CB:E4


Wireless NIC 00:17:F2:53:BE:90

TECHS Submitted by Patrick Shanley Contact pshanley05@wou.edu 88925
Primary Technician Contact wittb@wou.edu 89201

Tracking

Entered by Date Memo
Brian Witt
Email

Public
Entered by Date Memo
Brian Witt Apr 23, 2008 09:59 AM 
Wireless was enabled. I disabled it. That solved
the issue.
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Brian Witt Apr 23, 2008 08:21 AM 
Task reassigned to Brian Witt.
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Brian Berkley Apr 22, 2008 04:21 PM 
If it is on the network, it can connect to remote
desktop, are we sure it isnt operator error, i.e.
user is using MASH\username and then their password?
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Patrick Shanley Apr 22, 2008 04:16 PM 
This computer in 108 can't connect to the remote 
desktop
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