Service Request Ticket - # 25557

Service Request Information

CONTACT Name Kerekes, Earlee   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 23, 2008 08:44 AM
Department Disability Access Services Phone 88591
Location Email kerekese@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030674[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. GL80Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320, ABBYY FineReader v8 from P0054871, Text Aloud v2.0 from ?(see text file

Wired NIC 00:0C:F1:E9:FD:14

TECHS Submitted by Katie Jessel Contact kjessel@wou.edu 88925
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public
Entered by Date Memo
Audrey Sundkvist May 02, 2008 12:46 PM 
Task reassigned to Audrey Sundkvist.
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Audrey Sundkvist May 02, 2008 12:46 PM 
Brian made sure Excel worked for her as well.
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Audrey Sundkvist May 02, 2008 12:46 PM 
I went over and set her up with Thunderbird+Lightning. She was 
very happy.
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Audrey Sundkvist Apr 23, 2008 10:01 AM 
Brian is on the phone with Earlee right now.
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Audrey Sundkvist Apr 23, 2008 10:01 AM 
Task reassigned to Brian Berkley.
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Katie Jessel Apr 23, 2008 08:49 AM 
When she tries to open Excel she is asked to 
insert the CD to install.

Also has a question about when she turns on her 
computer there is a red and green icon saying 
that someone is connected to your computer from a 
remote location.

Available all day except from 11-1
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