Service Request Ticket - # 25560

Service Request Information

CONTACT Name Morganstern, Leslie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 23, 2008 10:32 AM
Department Phone 88550
Location Email lmorgan@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20010766[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4400, Pentium 4-1.7Ghz
Serial No. 3RZKH11 Location PDR

CPU Unknown


OS Unknown Software Office XP PRO from P00?

Wired NIC 00:02:B3:A9:C8:0A


TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact sgregor@wou.edu 88925

Tracking

Entered by Date Memo
Skyler Gregory
Email

Public

Entered by Date Memo
Skyler Gregory Apr 28, 2008 10:51 AM
I took the computer over and installed the Student
Access Program. Sheree was at lunch and the
program needed to be shown where their database
is. I wasn't sure and I had no contact there. She
should be able to figure out what to do since she
has installed the program before, but if not,
she'll give us a call. I'll close the task.
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Emily Warner Apr 25, 2008 09:58 AM
Leslie would like a tech to call her regarding 
the status of this task. Ext 88550. Available 
during normal business hours. 
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Skyler Gregory Apr 23, 2008 12:45 PM
We attempted to fix it. Brian B. recommended that
we reimage so I'm currently doing that. The
machine needs lots of admins and the only
specialized app is the Student Access DB
application which has to be downloaded off the web
with their login information.
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Skyler Gregory Apr 23, 2008 11:30 AM
Task reassigned to Skyler Gregory.
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Christian Mendez Apr 23, 2008 10:33 AM
Leslie said that she tried to log into her 
machine, but she gets the error message that says 
her profile is missing and cannot log in.

username:
lmorgan

She will be available all day.
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