Service Request Ticket

Service Request Information

CONTACT	Name	Willis, Karen	Date	Apr 23, 2008 04:01 PM
	Department	Creative Arts	Phone	88461
	Location		Email	willisk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030334 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, P4-2.80GHz
	Serial No.	BHMNN31	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	No office purchased He has 1 license of Vectorworks 11 for PC...also has the USB dongle on his machine.
	Wired NIC	00:07:E9:51:78:63

TECHS	Submitted by	Christian Mendez	Contact	chmende@wou.edu	88925
	Primary Technician		Contact	wittb@wou.edu	89201

Entered by	Date	Memo
Brian Witt			Email Public
Entered by	Date	Memo
Brian Witt	Apr 25, 2008 08:50 AM	Task reassigned to Brian Witt.	Add Attachment
Brian Witt	Apr 25, 2008 08:50 AM	She didn't need to be in. It just needed to be delivered to the office. I went ahead and did so.	Add Attachment
Audrey Sundkvist	Apr 24, 2008 10:14 AM	Called and left a message asking for her to call us when she is in so we can deliver this machine. It is covered in plastic between me and Brian Witt's desk areas.	Add Attachment
Audrey Sundkvist	Apr 24, 2008 09:02 AM	There was a note on the door that someone should be in by 10am.	Add Attachment
Brian Witt	Apr 23, 2008 04:58 PM	Bad power supply. I swapped it out with one from 207. Someone return the machine! It is at the Ghosting area	Add Attachment
Brian Witt	Apr 23, 2008 04:32 PM	I brought the machine back to UCS. It definitely will not turn on.	Add Attachment
Christian Mendez	Apr 23, 2008 04:03 PM	They called and said that they have a DELL that will not turn on, they have checked all the wires and still nothing. T The machine is currently in Rice Auditorium room 101 (main office) Tomorrow the office will be open from 12:30pm to 4:30pm The machine is set up for the dance concert so they need it by FRIDAY latest They would need a loaner if they cannot get it fixed by Friday. Call Diane Tarter_88593 for contact	Add Attachment