Service Request Ticket

Service Request Information

CONTACT	Name	Anderson, Lori	Date	Apr 24, 2008 08:23 AM
	Department	University Housing	Phone	88627
	Location		Email	andersol@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070780 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 755 2.66GHz,4M, VT, 1333MHz FSB
	Serial No.	8GF61G1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0065410 installed as Office Pro 2003
	Wired NIC	00:1E:C9:64:7E:57

TECHS	Submitted by	Shannon McCormick	Contact	smccormick06@wou.edu	88925
	Primary Technician		Contact	asundkv@wou.edu	88925

Entered by	Date	Memo
Audrey Sundkvist			Email Public
Entered by	Date	Memo
Audrey Sundkvist	May 09, 2008 03:31 PM	I got Lori setup, email/outlook configured, printers, and all of her drives set.	Add Attachment
Audrey Sundkvist	May 09, 2008 11:05 AM	Task reassigned to Audrey Sundkvist.	Add Attachment
Tricia Flaherty	Apr 29, 2008 05:21 PM	I put this in tech inbox #4 with setup form	Add Attachment
Audrey Sundkvist	Apr 24, 2008 10:12 AM	Task reassigned to Tricia Flaherty.	Add Attachment
Audrey Sundkvist	Apr 24, 2008 10:11 AM	I called Lori and let her know the machine has arrived but is still being inventoried and processed.	Add Attachment
Audrey Sundkvist	Apr 24, 2008 09:17 AM	Lori recently moved to ED from the University Housing office. She was given a new machine in November, but that stayed at the University Housing office. In ED she was given a temp machine and Tiffany Smith apparently ordered a machine for her 3-4 weeks ago. Lori wants to know the status on that order. Tricia was not in yet.	Add Attachment
Shannon McCormick	Apr 24, 2008 08:27 AM	Her employee info is out of date. I will be updating her office phone to 88597, new department is College of ED, and her office is in 202P. She is out between 10am and 1pm. Please call office phone.	Add Attachment