Service Request Ticket - # 25604

Service Request Information

CONTACT Name Haberman, Karen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 25, 2008 09:54 AM
Department Natural Science Division Phone 88478
Location Email habermk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030639[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. 3TC0Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:EA:5B:E5

TECHS Submitted by Emily Warner Contact ewarner@wou.edu 88925
Primary Technician Contact wittb@wou.edu 89201

Tracking

Entered by Date Memo
Brian Witt
Email

Public
Entered by Date Memo
Brian Witt May 19, 2008 02:42 PM 
I moved her profile, but she decided she liked her
current one better.  I reverted back to original
settings.  She said she is fine with it that way.
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Myron Hoeckle (Student) May 19, 2008 01:46 PM 
Task reassigned to Brian Witt.
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Myron Hoeckle (Student) May 19, 2008 01:46 PM 
witt was able to get a hold of her, he headed over
there now.
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Christian Mendez May 19, 2008 10:56 AM 
she called back and said that she will be in this 
afternoon between 1-2:30pm

Tuesday not available
Wednesday again between 1-2:30pm
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UCS Tech May 19, 2008 10:41 AM 
Status changed to: Waiting for Contact
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Audrey Sundkvist May 19, 2008 10:41 AM 
Left a VM asking for times.
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Brian Witt May 16, 2008 02:10 PM 
Left VM
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Sarah Callaway May 15, 2008 12:29 PM 
Nothing was lost, it seems to be working, but the
personal settings have been reset, She will be
here between 3-5 today and tomorrow between 11-12,
or between 1-4.
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Patrick Shanley Apr 29, 2008 09:15 AM 
Will be in her office all day and if not in the 
lab across the hall
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UCS Tech Apr 29, 2008 08:49 AM 
Status changed to: Waiting for Contact
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Audrey Sundkvist Apr 29, 2008 08:49 AM 
I also left a voicemail asking for times. I gave direction on how to 
access her H: drive as well.
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Brian Witt Apr 25, 2008 01:34 PM 
We need Karen present.
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Brian Witt Apr 25, 2008 01:33 PM 
Left her a VM.
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Christian Mendez Apr 25, 2008 01:05 PM 
She is "dead in the water" until this problem 
gets fixed.

She DID reboot her machine multiple times she 
says and this did not fix the problem.
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Emily Warner Apr 25, 2008 09:56 AM 
Niki Winslow called for Karen Haberman. She said 
that all of her personal settings are gone on her 
computer. Icons are gone on the desktop and she 
does not have her printer settings.  

Karen's office is in NS 001, but if she is not 
there Niki can let a tech into her office. Niki 
is located in NS 104.
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