Service Request Ticket - # 25625

Service Request Information

CONTACT Name Price, Michele   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 28, 2008 01:21 PM
Department International Education & Development Phone 88493
Location Email pricemv@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030854[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. F6F0Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro 2003 from P0047320, FileMaker Pro 7 License from P0052260, Macromedia Contribute 3 with CPS from P0056987, Adobe Creative Suite 2 Premium WIN License from P0053186

Wired NIC 00:0C:F1:EA:34:7E

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Apr 29, 2008 03:21 PM 
Created user accounts on the winchester database
server for filemaker.  Have task to integrate
filemaker pro with active directory.
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Brian Berkley Apr 29, 2008 12:26 PM 
Status changed to: Waiting for Contact
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Brian Berkley Apr 29, 2008 12:24 PM 
Databases on the I: drive need to go away. 
Databases are on Winchester and have security set,
but needs to be integrated with the directory
services or individual user accounts created
because there is 1 generic administrative-level
login with a simple password.
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Chris Curtis Apr 29, 2008 11:32 AM 
She called again. Joe set this up originally. She 
can no longer access the right database. She said 
Audrey and a CS student worked out a system that 
is against a security policy. She needs to talk 
to Brian about security issues ASAP.
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Brian Berkley Apr 28, 2008 01:42 PM 
Task reassigned to Brian Berkley.
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Christian Mendez Apr 28, 2008 01:23 PM 
Filemaker Pro security of their Database. 

Michele called and said that she wanted to talk 
with a tech regarding the security of Filemaker 
Pro database. Seh mentioned that this is not a 
service request but more that she wanted to speak 
with a tech.

She will be available tomorrow anytime, dont call 
today (monday april 28th because she will be gone)
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