Service Request Ticket

Service Request Information

CONTACT	Name	Davis, Cheryl	Date	Apr 28, 2008 04:51 PM
	Department	Deaf Studies and Professional Studies	Phone	88053
	Location		Email	davisc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20070676 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Latitude D630 2.40GHz, 4M L2 Cache, 800MHz
	Serial No.	JPLKYF1	Location	PDR
	CPU	Intel Core 2 Duo T7700(4MB L2/2,4GHz/800MHz)
	OS	Unknown	Software	MS Windows Vista Business downgraded to WIN XP Pro, MS Office Pro Plus 2007 from P0065242 installed as Office Pro 2003, Camtasia Studio7/Snagit10 bundle from VISA2010001843, Adobe Acrobat Pro v9 WIN from P0076844
	Wired NIC	00:1C:23:3F:83:E1
	Wireless NIC	00:1D:E0:87:67:DD
	Bluetooth NIC	00:1E:37:C5:51:DF

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	asundkv@wou.edu	88925

Entered by	Date	Memo
Audrey Sundkvist			Email Public
Entered by	Date	Memo
Audrey Sundkvist	Apr 30, 2008 10:54 AM	I got Cheryl's machine all setup for her. I got her a monitor from storage, W#20030199.	Add Attachment
Audrey Sundkvist	Apr 29, 2008 10:14 AM	Cheryl is saving everything to her H: drive today and I will meet with her tomorrow for the swop.	Add Attachment
Audrey Sundkvist	Apr 29, 2008 09:56 AM	Everything is loaded. Windows is installing updates.	Add Attachment
Audrey Sundkvist	Apr 29, 2008 08:56 AM	Task reassigned to Audrey Sundkvist.	Add Attachment
Audrey Sundkvist	Apr 29, 2008 08:56 AM	Ghosting now. Hurray for the Universal Boot CD B-Witt made.	Add Attachment
Tricia Flaherty	Apr 28, 2008 05:52 PM	I will put laptop in TECH inbox#4 with invoices, she will be in all day Tuesday April 28th and the morning of wednesday April 30th bewfore she goes out of town again, This is a GFA so we will need to make sure we collect the old laptop once all files have been transfered, etc.	Add Attachment