Service Request Ticket - # 25645

Service Request Ticket - # 25645

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Service Request Information

CONTACT	Name	Solario, Sheree	Date	Apr 29, 2008 09:26 AM
	Department	Student Enrichment Program	Phone	88031
	Location		Email	solarios@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

TECHS	Submitted by	Patrick Shanley	Contact	pshanley05@wou.edu	88925
	Primary Technician		Contact	mhoeckle@wou.edu	88925

Tracking

Entered by	Date	Memo
Myron Hoeckle (Student)			Email Public
Entered by	Date	Memo
Myron Hoeckle (Student)	Apr 30, 2008 02:34 PM	Task reassigned to Myron Hoeckle.	Add Attachment
Myron Hoeckle (Student)	Apr 30, 2008 02:34 PM	lmorgan added to the admin group on 20010766, this task is done.	Add Attachment
Audrey Sundkvist	Apr 30, 2008 02:19 PM	Ignore my last post: Wrong task!	Add Attachment
Audrey Sundkvist	Apr 30, 2008 02:14 PM	Brian Berkley explained to me that this DB should NOT be available on a network drive at all. They need to access it with generic logins to remote server connections to winchester.	Add Attachment
Chris Curtis	Apr 29, 2008 11:03 AM	Intern needs full access to files. Sheree called and said that the intern only has read only access.	Add Attachment
Audrey Sundkvist	Apr 29, 2008 10:40 AM	I removed the local group Alex created and both computers have sep_stu as Full Control permissions to the Student Access folder under Program Files. It is effectively the same, but allows for easier management in the future.	Add Attachment
Audrey Sundkvist	Apr 29, 2008 10:37 AM	I mimicked what Alex did on W#20030733 on W#20010766, except instead of just making a local group I applied the global group "sep_stu" full control to the Student Access Program File folder. Leslie Morganstern is in that global group.	Add Attachment
Audrey Sundkvist	Apr 29, 2008 10:23 AM	"Date: February 06, 2008 At 04:17 Memo: Student Access is an app. It requires read/write to the folder containing the database as well as the install directory. I created a local user group called StudentAccessUsers and added in the students. Then I applied Full Control right to the local Student Access folder (C:\Program Files\Student Access)." From task 23877	Add Attachment
Audrey Sundkvist	Apr 29, 2008 10:20 AM	Sheree said this happened in the past and Alex came over and helped by somehow changing the file settings so they aren't read only. We recently blasted Leslie's profile and Sheree thinks this maybe related.	Add Attachment
Audrey Sundkvist	Apr 29, 2008 10:18 AM	Task reassigned to Audrey Sundkvist.	Add Attachment
Patrick Shanley	Apr 29, 2008 09:28 AM	Leslie Morganstern, lmorgan, V00048873 needs to write and not read only for student access	Add Attachment