Service Request Ticket

Service Request Information

CONTACT	Name	Franzen, Amy	Date	Apr 29, 2008 02:36 PM
	Department	College of Education	Phone	88324
	Location		Email	afranze@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20050275 (opens in a new window)	Bldg/Room	ITC
	Service Tag	DN69481	Description	Inspiron 700M, Pentium M,1.60GHz, 12.1in WXGA
	Serial No.	DN69481	Location
	CPU	Pentium M-1.7 GHz
	OS	Unknown	Software
	Wired NIC	00:12:3F:81:9A:F6
	Wireless NIC	00:14:A5:05:9A:B1

TECHS	Submitted by	Brandon Farley	Contact	bfarley@wou.edu	88925
	Primary Technician		Contact	ashinn06@wou.edu	88925

Entered by	Date	Memo
Adam Shinn			Email Public
Entered by	Date	Memo
Adam Shinn	May 08, 2008 11:03 AM	the laptop is not registered with then, therefor most likely is not paid for, for the wouwireless. The student helper i was speaking too said she would e-mail Amy and let her know.	Add Attachment
Patrick Shanley	Apr 29, 2008 03:49 PM	she called about her labtop as she wasn't in her office when adam came by she said the best time would be at ED 220 thursdays	Add Attachment
Adam Shinn	Apr 29, 2008 02:55 PM	Task reassigned to Adam Shinn.	Add Attachment
Adam Shinn	Apr 29, 2008 02:55 PM	**This is an email** Ms Franzen, Hi, this is Adam Shinn from computing services. I'm contacting you in regards to service request: 25661, about you having problems connecting a laptop to the network. I went to the room listed (ED 231 at 2:45 on April 29) and the laptop wasn't there. If you are still having any trouble please give us a call back at 88925. If you wish to re open this task please let the service request representitive you speak with when you call know. Once your more request number is 25661. Thank you, Adam Shinn	Add Attachment
Brandon Farley	Apr 29, 2008 02:38 PM	She will have the laptop and will wait for someone to contact her in order to get it set up.	Add Attachment