Service Request Ticket - # 25664

Service Request Ticket - # 25664

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Service Request Information

CONTACT	Name	Snow, Eric	Date	Apr 29, 2008 03:45 PM
	Department	College of Education	Phone	88623
	Location		Email	snowe@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070779 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 755 2.66GHz,4M, VT, 1333MHz FSB
	Serial No.	DGF61G1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0065410
	Wired NIC	00:1E:C9:64:7E:FD

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	wittb@wou.edu	89201

Tracking

Entered by	Date	Memo
Brian Witt			Email Public
Entered by	Date	Memo
Skyler Gregory	May 07, 2008 10:23 AM	Task reassigned to Brian Witt.	Add Attachment
Brian Witt	May 07, 2008 09:51 AM	I set up his new machine	Add Attachment
Katie Jessel	May 07, 2008 08:30 AM	Called and said he will be fine using the software on the terminal server. Anytime today would be great for come install the new computer, if you can't do it today, he'd like a phone call to set up a new time.	Add Attachment
Skyler Gregory	May 05, 2008 11:56 AM	Status changed to: Waiting for Contact	Add Attachment
Skyler Gregory	May 05, 2008 11:55 AM	Called and left a vm for him saying that he has no licenses and he can either buy them or we'll need a time to come by and setup his new computer.	Add Attachment
Skyler Gregory	May 05, 2008 10:45 AM	Task reassigned to Skyler Gregory.	Add Attachment
Skyler Gregory	May 05, 2008 10:45 AM	I don't see any licenses for him. I'll call him and let him know	Add Attachment
Skyler Gregory	May 02, 2008 03:15 PM	spss, Macromedia triple threat, filemaker pro, SAS, and adobe pro are all ones that he would like on his machine but if there is no license for him eh said don't worry about it. Spss, he said, was the one he needed most.	Add Attachment
Skyler Gregory	May 02, 2008 02:49 PM	One word: ATA. It's imaged and bound. I'll call him but most likely he has left for the day.	Add Attachment
Audrey Sundkvist	Apr 30, 2008 09:21 AM	I ghosted this thing twice using the Optiplex 755 boot CD we have and the 755 image, but it is stuck in a restarting loop. It gets to the Windows loading screen but then restarts. I put it back in it's box. Since B-Witt made the CDs maybe he knows about a solution?	Add Attachment
Audrey Sundkvist	Apr 30, 2008 09:04 AM	Task reassigned to Audrey Sundkvist.	Add Attachment
Tricia Flaherty	Apr 29, 2008 04:01 PM	I will put this station with its Setup form in tech inbox#5	Add Attachment