Service Request Ticket - # 25665

Service Request Information

CONTACT Name Monders, Carol   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 29, 2008 03:53 PM
Department Phone 88892
Location Email mondersc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
TECHS Submitted by Patrick Shanley Contact pshanley05@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Adam Shinn May 01, 2008 09:49 AM 
Task reassigned to Brian Berkley.
 Add Attachment
Brian Berkley Apr 29, 2008 04:23 PM 
Sun Ray Management server was rebooted. Issue
should be resolved.
 Add Attachment
Brian Berkley Apr 29, 2008 04:06 PM 
Those are the wou #'s of the monitors.  Can't
reset the thin client sessions on the Sun Thin Ray
Management server without the WOU #'s of the thin
clients so we can find the MAC addresses.
 Add Attachment
Patrick Shanley Apr 29, 2008 03:54 PM 
The kiosk thin clients used to change your 
password and other basic functions both froze at 
the reference desk in the library
 Add Attachment