I am closing this task since Chehalis has not
reported any further issues. She can open or
reopen a task if needed.

I cold reset the printers and reset the memory in
their menus. Chehalis says she's the only one that
gets this error and her colleges also print large
docs. I told her to try the printer since the
resets and then send me an email if it comes back.

****This is an email****
Chehalis,

I went to Todd 316 to try to try some things with
the printers, but it was locked and no one was
around (can't blame people, it's summer!). So I'd
like to arrange to meet with you on Tuesday
sometime that you're on campus so I can
troubleshoot this problem. Will you be around at
about 10am Tuesday?

Audrey Sundkvist
WOU UCS Student Technician
asundkv@wou.edu
Service Request ext. 88925

****This is an email****
I've done some research on possible causes of the
issue. Can you please let me know when you're
normally in your office/best to contact via phone,
and which printer give you the error? This would
greatly improve my ability to troubleshoot the
task. The printer itself should have a WOU#
sticker on it like your computer's. That would be
the best way to identify the printer, or you can
tell me the name of it when you select it to print to.

Thank you,

Audrey Sundkvist
WOU UCS Student Technician
asundkv@wou.edu
Service Request ext. 88925

****This is an email****
Audrey,
 
I am still having problems with my printer giving
me an insufficient memory error for the printer
(about 15% of the time). This has not been resolved.
 
I appreciate your follow up! Thanks!  
 
Chehalis Strapp, PhD
Psychology Division
Western Oregon University
Monmouth, OR 97361
503 838-8316

there has to be some kind of issue with her driver
because no document is 144 mb in size

Task reassigned to Myron Hoeckle.

adam is currently looking up the memory according
to the drivers on radar.

Left voicemail

Status changed to: Waiting for Contact

When she tries to print any time of document to 
either of the printers in the 3rd floor of todd 
hall, she DOES get a print out but all the page 
says is 

error : insufficient memory

Her co-workers can print just fine, its only her 
and she has noticed it with larger file sizes.

She is available tomorrow from 9am - noon and 
then from 2-5pm.