Service Request Ticket - # 25691

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 01, 2008 07:54 AM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20060079[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description HP LaserJet 4350DTN Printer #Q5409A#ABA
Serial No. SCNGXD73389 Location PDR

Model PQ5409A Hostname
Notes fuser replaced 7/2007 from P0062321, HP 4350 maintenance kit FROM p0063296 10/2007, Fuser for 4250 printer #RM1-1082-AEX from P0063933 12/2007 Ink/Toner Refill HP 42A or HP 42X

Wired NIC 00:14:38:D2:C8:C0

TECHS Submitted by Mark Lyons Contact mlyons@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner May 08, 2008 09:39 AM 
Printer is back up and running.
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Adam Wehner May 05, 2008 03:47 PM 
The fuser for this printer is getting warrantied.
 Will have a new one by the end of the week.
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Adam Shinn May 01, 2008 11:25 AM 
Task reassigned to Adam Wehner.
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Adam Shinn May 01, 2008 11:24 AM 
Adam this printer needs a new fuser.
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Shannon McCormick May 01, 2008 10:31 AM 
Another Library employee called about the 
printer, then realized it had already been called 
in with this request #.
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Adam Shinn May 01, 2008 09:48 AM 
Task reassigned to Adam Shinn.
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Mark Lyons May 01, 2008 07:56 AM 
The printer is printing incorrectly, the pages 
are printed stuck together, it jams about every 
third sheet, it is smearing the ink.
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