Service Request Ticket - # 25693

Service Request Information

CONTACT Name Orwick, Betty   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 01, 2008 08:44 AM
Department Strategic Communications & Marketing Phone 88813
Location Email orwickb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20031260[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Power Mac G5 1.8GHz #z0aa
Serial No. SYM426F6NRGK Location PDR

CPU G5 1.6GHz


OS Unknown Software MS Office from P0047748, Adobe Creative Suite Prem CS3 Mac License from P0065768, Filemaker Pro v8 from P0056554 upgraded to v8.5 on P0058488

Wired NIC 00:0D:93:2B:93:CE

TECHS Submitted by Shannon McCormick Contact smccormick06@wou.edu 88925
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public
Entered by Date Memo
Audrey Sundkvist May 09, 2008 11:01 AM 
I uninstalled the trial version. According to
inventory they are supposed to have CS2, and that
is installed on both computers.
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Audrey Sundkvist May 09, 2008 10:00 AM 
Went by the office and no one was in. I left a
voice message.
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Audrey Sundkvist May 09, 2008 09:51 AM 
Task reassigned to Audrey Sundkvist.
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Shannon McCormick May 01, 2008 08:49 AM 
Denise Visuano is having the same issue, and she 
is right next to Betty's computer. She didn't 
have the v# for that one.

She wants the program to be able to open the 
files. She doesn't know if it needs the official 
version, which was ordered, or if is just having 
problems. Trial verion has 12 days left on it.
She is here all day.
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